By day or by night, our team answers around the clock, with chat replies in about one minute and a local New Zealand number for calls.
Calm, precise answers come from the same team on every channel, and no one there will ever ask for your password.
Distance is the quiet worry here, so every detail below is local to New Zealand, from the dialling code to the time zone.
By the time the chat window opens, these five are usually enough to settle it.
After this table you will have matched your question to one address, so it reaches the team that can answer it.
Read this the moment you are deciding whether to wait or to try a different channel.
By the last line you will know who answers, when, and with what details ready.
Removes the lingering worry that nobody is named behind the games and the balance.
Some evenings the fun goes out of it, and that is when the services below matter. None takes money from us or holds a stake in your play, and each works on gambling harm in New Zealand.
The Problem Gambling Foundation of New Zealand. Face-to-face and phone counselling for players and for the family around them, run as a public health service.
Gambling Helpline New Zealand. A single number staffed at all hours for anyone who wants to talk about their own gambling or someone else's.
Multi-Venue Exclusion Programme. One application can bar a player from several venues at once, arranged through local gambling venue staff.
Full ArticleFollow this when a reply has landed but the matter still is not settled the way you expected.
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