Five tools, one account

When Slotozen Casino play stops feeling like entertainment

Play starts at 18+, and every Slotozen Casino account carries deposit limits, loss limits, session time reminders, self-exclusion periods and reality check notifications.

Set a limit now

Malta Gaming AuthorityLicensed under MGA/B2C/680/2010 since 2010

Four things to know

Check the basics before your first spin

Straight answers first: who licenses Slotozen Casino, who you can ring, and how to reach us about limits.

Minimum age18+

LicenceMGA/B2C/680/2010

Gambling Helpline Aotearoa0800 654 655

Limit questions[email protected]

Controls at hand

What can I switch on before I play?

Here is exactly what sits in your account, what each control does, and when it is worth switching on.

Cap your top-ups

Deposit limits cap how much money reaches your balance over a set period. Switch one on before your first session if spare cash feels like play money.

Set your loss ceiling

Loss limits stop play once net losses in a period hit your number. Reach for this one when a losing night has a habit of turning into a longer one.

Know how long you have played

Session time reminders nudge you when you have been in the lobby for a stretch you chose. Turn one on if hours slip past without you noticing.

The day you need a hard stop

Self-exclusion periods lock your account for the span you pick, so you cannot log in or deposit. Choose it when a break needs to be stronger than willpower.

Do I need a reality check?

Reality check notifications pop up during play with how long you have been on and what you have spent. Switch one on when a game pulls you deep into the screen.

While you are logged in

Few minutes now, calmer sessions later

Use this the moment you decide the spending needs a boundary, not after a loss has landed.

Is this my profile?

Open your profile menu from the lobby. Check the name and account shown are yours before touching any setting.

Find the limits area

Head to the limits section. Look for the heading that groups deposit, loss and play-time controls together rather than a single slider.

Deposit, loss or session time

Pick deposit, loss or session time depending on what you want to restrain. Read the description for each before you commit, and start where the number feels slightly tight.

Confirm and reread

Confirm the change and check the summary reads the way you intended. If the figure looks wrong, adjust it before you leave the screen.

Talk to someone free

Where can I get help close to home?

This block answers whether reaching out costs money or lands on your record. It does neither.

Gambling Helpline Aotearoa

Speak to a trained counsellor any hour of the day, free of charge, about your own play or a relative's; texting is also answered around the clock. 0800 654 655 gamblinghelpline.co.nz

Problem Gambling Foundation

Book free counselling in person, by phone or online, with peer and cultural support and 18 clinics nationwide, weekdays during business hours. pgf.nz

Safer Gambling Aotearoa

Read plain information from Health New Zealand on signs of harm, practical tips and a local support finder for players and whānau. safergambling.org.nz

Stop and check these honestly

A limit or a pause is far easier to set while play is still light than after a hard month. These signs show up long before money runs out, so treat them as an early prompt rather than a verdict on you.

Read down the list and see whether any one of them describes your recent weeks.

Chasing a loss with a bigger deposit
Hiding your play from your partner
Borrowing money to keep playing
Playing past the time you planned
Feeling flat when you are not playing
Spending bill money on a session
Lying about how much you lost

Before a child taps play, not after

Your child found the sign-up page. Nobody under 18 may register, and an account stays locked until a photo identification and proof of address are checked. That same identification check is repeated before the first withdrawal.

Filtered at the router, not before the fact. On a shared computer or phone, install software that blocks gambling sites and keep it on your own login. A filter set once is easier to forget than a device a child can borrow freely.

The relative ready to speak up. A relative can talk about what they notice without naming blame, then ring Gambling Helpline Aotearoa on 0800 654 655 at any hour. Speak about the person, not the balance.

Choose a short pause or a long stop

Take a few days off. A time-out shuts your access for a set number of hours or days, so a bad evening cannot be carried on. Start it from the account, and it holds until the period you picked runs out.

Access closed for good. Self-exclusion locks the account for a long stretch and cannot be lifted early, however you feel in a week. You set it in the account, and access stays closed once it starts.

Account instead of list. New Zealand keeps no national exclusion register, so the account itself is where you step away, and support by phone is there if you want to talk it through. A long self-exclusion can run up to two years.

Protection you can start

Clear terms before you commit

You will know how pausing, excluding and closing actually work here.

Where can my family get advice if they worry about my play?+

Gambling Helpline Aotearoa takes calls from relatives as well as players, on 0800 654 655, around the clock. Problem Gambling Foundation offers free counselling and cultural support through 18 clinics nationwide. Worried partners and parents can also read the signs of harm on Safer Gambling Aotearoa.

Can a self-exclusion be lifted partway through?+

No. A self-exclusion period stands for the whole stretch you chose, and nothing in your account shortens it. Our support team cannot waive it either, which is the point: the decision you make calm is the one that holds. Choose a length you can live with rather than the longest option available.

What does a reality check actually interrupt?+

A reality check notification appears at the interval you set and shows how long the session has been running. Play is not blocked; the notice simply asks you to look at the clock before the next round. Should you want to stop there, you close the table and your balance stays untouched.

Do the limit tools work the same on a phone?+

Yes. Deposit limits, loss limits and session reminders sit in the same account section whether you open it in a mobile browser or on a desktop. Whatever you set there applies to the account itself, so a phone session is never governed by looser rules than a laptop one.

How do I close my account so it stays closed?+

Write to [email protected] from your registered email address and ask for permanent closure. Support confirms the closure and the account can no longer be opened or topped up. Setting an extended self-exclusion first gives you a block that lasts while the closure is processed.